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5 Specific Times Every Entrepreneur Must Send An Apology Email
Even if you’re afraid you may lose business…
“Never ruin an apology with an excuse.” — Benjamin Franklin
Messing up is a fact of life. It happens to us all and some more than others.
I’m confident that each of you reading this might even recall the first time you messed up, and your mom or teacher looked at you and said… “what do you say now, little Ricky?”
To which little Ricky would look down, shuffle his feet and say… “I’m sorry.”
Of course, the quality of the apology was also dependent on the infraction. Maybe I cut in line, could be I kicked Eddie in the shin, one time I think I cut the line, kicked a shin, and then called Eddie’s mom a name. See, the apology has gotta fit the crime.
I’m not entirely sure if we truly grasped the importance of an apology way back as kids, but here we are now. All grown up and maybe sending emails to friends, colleagues, associates, clients, or perhaps even a boss.
And I bet due to so many of us working at and from home, emails are even more a part of our daily lives.
Am I right?
